Customer service and satisfaction are key components of every freelancing transaction. By prioritizing customer happiness, you can convert them into returning clients. Note: returning clients make up 65% of my business.

That's why it's so important to communicate often and clearly with these people - they are the backbone of your business.

This template guide provides customizable sample messages you can send to your clients at every stage of the order process: from placing the order and mid-point check-ins, to delivering the order and requesting more information or dealing with situations where a client is not being responsive to your questions.

This guide includes sample text you can send in any scenario to make sure your clients are happy enough to not only leave you 5-star reviews, but to also become life-long, repeat clients!